Chief Executive Officer at The Ritz Club
Roger Marris has been involved in the gaming industry since 1998. His background in gaming started with Harrah’s WSOP and Littlewoods, on the gaming side of the business. His career with The Ritz Club began in 2005 as the former Managing Director of The Ritz Online Casino when it operated from 2005-2007 (the company was sold in 2007).
His extensive knowledge and ability to offer a rare perspective of both online and offline operations, led him to being appointed as Chief Executive of The Ritz Club in 2011. The time spent in industry; including his experience of working in Asia, gave him valuable insights into how other multi-international businesses are managed. His experience in land based casinos along with online and WSOP has allowed him to focus on the challenges, technologies, developments and opportunities in the land based, online and social gaming industry.
As Chief Executive of The Ritz Club, Roger has spent time looking at processes and management structures as well as developing strategic operational plans and introducing new channels of communication. Under his leadership there has been a commitment to continuous improvement that has included a re-engineering of the company’s compliance function and culture, which places social responsibility, Anti-Money laundering (AML) and Enhanced Due Diligence (EDD) at the very core of the business.
His approach has been to create a framework based around a 3C’s model, which focuses attention on: Customer, Compliance and Commercial, in that order. He is highly respected for placing AML and KYC at the core of the business and for implementing a strategy that puts Corporate Social Responsibility (CSR) and people protection first. The care and protection of customers forms an integral part of Roger’s overall vision for The Ritz Club and the gaming industry in general.
He advocates stability in customer regulation and believes that all businesses should have a multi-channel perspective that embrace different channels as opposed to fighting them; to ensure growth in the industry, mindful of the effect that the international operators are having on the UK marketplace.